Shipping Policy
1. General Information
1.1 Digital Services
Our main offerings are digital and do not require shipping. This policy applies only to physical items that may occasionally be offered.
2. Shipping Destinations
2.1 Domestic Shipping
We ship physical items to all addresses within India. Shipping rates and delivery times vary based on the shipping method selected at checkout.
3. Shipping Methods and Costs
3.1 Shipping Options
We provide various shipping methods for physical items, including standard, expedited, and express shipping. The available options and associated costs will be displayed at checkout.
3.2 Free Shipping
We may offer free standard shipping on certain physical items or orders over a specified amount within India. This offer will be clearly indicated where applicable.
4. Order Processing Time
4.1 Processing Time
Physical item orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
4.2 Pre-Orders
Items marked as pre-orders will ship on or around the specified release date. If your order contains both pre-order items and in-stock items, they will be shipped together unless otherwise specified.
5. Delivery Times
5.1 Estimated Delivery Times
- Domestic Shipping: Standard (3-7 business days), Expedited (2-3 business days), Express (1-2 business days).
- International Shipping: Varies by destination, typically 7-21 business days.
5.2 Delays
Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as customs processing or carrier delays.
6. Tracking and Notifications
6.1 Order Tracking
Once your physical item has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
6.2 Notifications
You will receive notifications regarding your order status, including confirmation of order, shipping confirmation, and any updates on delays or issues.
7. Shipping Issues
7.1 Lost or Damaged Items
If your physical item is lost or arrives damaged, please contact us at [support email] within 7 days of receipt. Provide your order number and photos of the damaged item(s) for us to assist you with a replacement or refund.
7.2 Incorrect Address
Ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you realize there is an error, contact us immediately at contact@genrockind.com to update the address.
8. Customs, Duties, and Taxes
8.1 International Orders
International orders may be subject to customs duties, taxes, and fees. These charges are the responsibility of the recipient. Please check with your country’s customs office for more information.
9. Changes to Shipping Policy
We reserve the right to modify this shipping policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically for any updates.